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Privacy Policy

Last Updated: July 2025

Contact: Tom Roy, Founder – tom.journeydesign@gmail.com

Journey Design (“we,” “us,” “our”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, disclose, and protect your data under Canadian privacy laws, including PIPEDA and British Columbia’s privacy legislation.GetTerms+4sparkandpony.com+4The Pridham Group+4

1. Scope & Purpose

This Privacy Policy applies to any personal information collected or used through our website (journeydesign.ca), client intake forms, email marketing, and any service provision. It details:

  • What data we collect

  • Why and how we collect, use, and retain it

  • Your rights regarding your personal information

2. What Personal Information We Collect

We collect only what’s necessary, including:

  • Contact info: name, email, phone

  • Business details: website URL, services, offers

  • Project information: goals, timelines, deliverables

  • Usage data: IP address, cookies, browsing behavior (for analytics)

We collect data directly (e.g. forms), automatically (e.g. analytics cookies), and via third parties (e.g. payment gateways).TermsFeed+6Termly+6lawdepot.ca+6Sprinto+2Wikipedia+2YouCanBookMe+2

3. How We Use Your Information

We process your data for purposes including:

  • Providing services (branding, website design, messaging)

  • Communicating with you, scheduling calls, sending invoices

  • Delivering marketing emails (only if you opt in)

  • Improving our website and user experience

  • Complying with legal or tax obligations

We do not sell your data, and we limit use to purposes you’ve consented to.Wikipedia+12Piwik PRO+12YouCanBookMe+12

4. Consent & Notification

By providing personal information (e.g. booking form, inquiry), you consent to its collection, use, and disclosure for the purposes described above. You can withdraw consent at any time—just email tom.journeydesign@gmail.com. Upon doing so, we’ll inform you of any consequences (such as inability to provide services).

5. Retention & Security

We retain your data only as long as necessary to fulfill contracted services or legal obligations (usually up to 7 years). After that, your data is securely deleted.

We implement security measures—including encryption, secure backups, and controlled access—to protect your information.Wikipedia

6. Third-Party Access or Sharing

We may share information with trusted third parties, such as:

  • Payment processors (for invoicing)

  • Email service providers (with your consent)

  • Legal advisors or tax authorities, if required by law

We do not share your information with advertisers or sell it to external parties.

7. Cookies & Tracking

Our site uses cookies to improve user experience, measure website performance, and support basic functionality (e.g. form submissions). You can manage or disable cookies via browser settings, but some functionality may be affected.sparkandpony.com+15Termly+15Piwik PRO+15OPC Canada+2Piwik PRO+2Cookiebot+2

8. Your Rights

Under PIPEDA and BC privacy laws, you have the right to:

9. Data Protection Officer

For any privacy questions or requests, you may contact:
Tom Roy (Data Officer)
tom.journeydesign@gmail.com
Located in Duncan, British Columbia, Canada

10. Changes to this Policy

We may update this policy over time. When updates are significant, we’ll post a notice on our website and reflect the new effective date. We encourage you to review this policy periodically.