Terms of Service

1. Agreement to Terms By accessing or using our services, including branding, web design, and online marketing, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Provided

Journey Design® provides:

• Brand identity creation (logo, color palette, typography)

• Web design, development, and launch strategy

• Offer creation, messaging, and mission statement development

• Online marketing campaigns (email automation, social media, publicity strategies)

All services are tailored to each client and require active collaboration.

3. Booking Intro Calls

• Each individual is allowed one complimentary 15-minute intro call.

• This call is for discussing your business needs, goals, and potential packages.

• Repeated booking attempts without intent to purchase services may be declined.

4. Payments & Deposits

• A non-refundable deposit of $500 USD is required to secure project work.

• Standard payment is full amount upfront before work begins.

• In select cases, we may offer a two-payment plan: 50% upfront, 50% upon project completion.

• All payments must be made via approved payment methods (e.g. Stripe).

5. Cancellation Policy

• Intro calls: If you must reschedule, please do so at least 24 hours in advance. Missed calls may not be rescheduled.

• Projects: Any payments (including deposits) made prior to cancellation are non-refundable.

• If work has begun, all payments received up to that point will be retained for time and resources spent.

• Cancellation after project commencement will result in forfeiture of any further work or deliverables.

6. Contracts & Delivery

• Before commencing a project, both parties will sign a Project Agreement outlining deliverables, timelines, and scope.

• Delivery dates are estimates and may shift depending on client response times, feedback, and revision requests.

• We are not liable for delays caused by client inaction or failure to provide required information.

7. Revisions Policy

• Each project includes two rounds of revisions unless otherwise stated in the agreement.

• Additional revisions will incur extra fees, billed at our current hourly/project rate.

• Revisions do not include major scope changes or entirely new deliverables.

8. Client Responsibilities

Clients agree to:

• Provide accurate and timely information required for project completion.

• Respond promptly to communications to prevent delays.

• Supply any required content, images, or assets in a timely manner.

Failure to meet these obligations may result in project delays or additional fees.

9. Intellectual Property

• Upon full payment, the final designs and deliverables become the client’s property.

• Journey Design® retains the right to showcase completed work in our portfolio unless otherwise agreed in writing.

• Any unused concepts, drafts, or preliminary designs remain the property of Journey Design®.

10. Marketing & Promotional Use

We may use completed projects for promotional purposes, including website portfolio, social media, and case studies, unless the client requests confidentiality in writing.

11. Limitation of Liability

Journey Design® will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services. Our total liability shall not exceed the total amount paid for the services in question.

12. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive information shared during the course of the project.

13. Third-Party Services

We may recommend or integrate third-party tools (e.g., booking systems, email platforms). We are not responsible for the functionality, performance, or terms of these third-party services.

14. Termination of Services

Journey Design® reserves the right to terminate a project if:

• The client fails to make payments as agreed

• The client is unresponsive for extended periods

• The working relationship becomes unproductive or unprofessional

All payments received up to the point of termination are non-refundable.

15. Dispute Resolution

Any disputes will first be attempted to resolve through mutual communication. If unresolved, disputes shall be governed by the laws of British Columbia, Canada.

16. Changes to Terms

We may update these Terms of Service at any time. The revised version will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the revised terms.

Summary of Key Points

• $500 deposit is always non-refundable.

• Payments are upfront or split (50/50) by arrangement.

• Only two revisions per project unless otherwise agreed.

• One intro call per person to ensure serious inquiries.

• Any cancellation forfeits payments already made.

By engaging Journey Design®, you acknowledge that you have read, understood, and agree to these Terms of Service.

For questions about this policy, email: tom.journeydesign@gmail.com